Shipping Policy
Last updated: 7 October 2026
This Shipping Policy explains how orders placed on audixo.in are packed, shipped and delivered. Audixo is a brand of KRISHIV ENTERPRICE.
1. Shipping charges
Shipping is free on all orders delivered within India. There are no hidden delivery charges. The total amount you pay, including the Cash on Delivery fee for COD orders, is shown at checkout before you place your order.
2. Where we ship
We ship to addresses across India. We do not offer international shipping at the moment. If your pincode cannot be served, we will tell you at checkout or contact you and refund any amount paid.
3. Processing and delivery time
- Processing: Orders are packed and handed to our courier partner within 1–2 business days of order confirmation.
- Delivery: Most orders are delivered within 3–7 business days after dispatch, depending on your location.
- Remote areas: Some pincodes (for example, parts of the North-East, Jammu & Kashmir, Ladakh and island territories) may take a few extra days.
Orders are not processed on Sundays and public holidays. Delivery timelines are estimates and may change because of courier delays, weather, festivals or other events outside our control.
4. Courier partners
We ship through Shiprocket with courier partners such as Delhivery, Blue Dart and Xpressbees.
5. Cash on Delivery (COD)
Cash on Delivery is available on eligible pincodes. COD orders carry a COD fee of ₹50, which is paid online in advance at checkout to confirm the order. The rest of the order amount is paid in cash or UPI when the order is delivered. The COD fee is shown at checkout before you place the order. See our Return, Refund & Cancellation Policy for when the COD fee is refunded.
6. Order tracking
Once your order is shipped, we send the tracking details by email, SMS or WhatsApp. You can also track it on our Track My Order page.
7. Address and contact details
Please enter your full address, pincode and a working phone number. If you need to change the address, contact us before the order is dispatched. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
8. Failed or refused delivery
Our courier partner usually attempts delivery more than once. If an order comes back to us because the address was incorrect, nobody was available or the parcel was refused, we will contact you to arrange re-delivery (re-shipping charges may apply) or, for prepaid orders, refund the amount paid once the parcel reaches us.
9. Damaged or tampered parcel
If the outer box looks damaged or tampered with, please refuse the parcel or note it with the delivery person. Always record a continuous unboxing video when opening your parcel, and report any damage within 48 hours of delivery, as explained in our Return, Refund & Cancellation Policy.
Contact us
- Brand: Audixo (audixo.in)
- Business name: KRISHIV ENTERPRICE
- Address: A- 126, Block A, Shivalik Colony, Malviya Nagar, New Delhi, Delhi 110017, India
- Email: audixo.in@gmail.com
- Business hours: Monday to Saturday, 10:00 AM to 7:00 PM IST (closed on Sundays and public holidays)